The customer support that you can receive from your cloud web hosting company is really important, no matter if you have pre-sales questions and you're not a customer yet, or you have some technical issue with an active account. Prompt and clear info regarding a question or an issue will save you lots of time and efforts, not mentioning that this can often be an indicator that you are ordering from an actual hosting supplier and not from a reseller. When you purchase a hosting account from a company that does not own its servers and it cannot access them directly, it's very likely that you'll wait for a day or two so as to receive a reply to any kind of question, which means that your web sites may remain offline for quite a while. However, a provider that offers different ways of communication and has a technical support crew available at any time can assist you right away and help you limit or entirely avoid any downtime and potential losses.

24/7 Customer Support in Cloud Web Hosting

We offer 24/7 billing, customer and technical support for all our Linux cloud web hosting plans. Even if you are not our customer yet and you have some questions, we will give you a hand without delay and give you the needed information, to give you the choice to make the very best decision when you purchase your new website hosting account. We are available twenty-four seven, including holidays and weekends, and we offer various options for communication to get in touch with us - phone, live chat, e-mail messages and support tickets. For your convenience, we now have a couple of phone numbers all over the world, so you can call the one that is closer to you. The maximum response time for your emails and the tickets is 1 hour. The actual response time is around 15-20 minutes, which means that you can forget all about waiting for days and nights to get support for some task or issue, irrespective of its difficulty.

24/7 Customer Support in Semi-dedicated Servers

All of the semi-dedicated plans that we offer feature 24/7 customer and technical support, so regardless of what problem you experience, you will be able to contact us and we'll help you straight away. The guaranteed reply time for any e-mail message or trouble ticket that you open through your Hepsia website hosting Control Panel is 1 hour; the actual reply time hardly ever exceeds 20 min. In addition, we have phone support with several local numbers globally as well as a live chat, so you are able to get in touch with us and receive more information about our solutions even if you do not have an account yet. We're able to help you with any kind of question or an issue you have - payment methods, package specs, email setup, web hosting account settings, etcetera. If you employ our services, you will not ever have a scenario where you have to wait for a day or two to get a problem resolved like you may have to do with a number of other service providers.

24/7 Customer Support in VPS Servers

In case you rent a Virtual Private Server from our company, you'll be able to get in touch with us 24/7 for any server-related issue or forany problems and / or questions with regard to the pre-installed software your server is equipped with. If you haven't ordered your VPS server plan yet, you'll be able to find out much more about our solutions by giving us a call or by using the live chat service. For more technical problems, you are able to send an e-mail message or open a support ticket via your billing Control Panel and you'll get support within no more than one hour no matter the time of the day, even on weekends and holidays. The typical answer time generally does not extend past 30 minutes. In case you need assistance with third-party software, you are able to reap the benefits of the Managed Services upgrade that you can include to each and every VPS plan and our admins will help you with any installation or troubleshooting issue you have encountered.

24/7 Customer Support in Dedicated Servers

With a 1 hour maximum reply time warranty, you will receive lightning-fast support when you buy a dedicated server from our company. Our customer and tech support crews are accessible 24/7/365, as a result every time you open a ticket from your billing account or you send an email message regarding any problem with your server or the pre-installed software on it whatever the time of the day, you will have a response within one hour, even during holidays. Our ticketing system is the perfect option if the matter involved needs a longer period of time to be solved or if it needs to be forwarded to our administrators, as it is a lot easier to monitor the communication sent on both sides. For general, billing and sales issues/inquiries, you can call us or talk to a live representative using our chat service. If you add the Managed Services upgrade to your server plan, our admins can also support you with third-party software set up and troubleshooting and similarly to the basic support, this service is available 24/7 too.