Integrated Ticketing System in Cloud Web Hosting
Our Linux cloud web hosting plans include an integrated ticketing system, which is an integral part of our in-house created Hepsia hosting Control Panel. In contrast to other comparable tools, Hepsia will enable you to manage everything associated with the hosting service itself in one and the same location – invoices, files, e-mails, support tickets, etc., eliminating the need to log in and out of different systems. In case you’ve got any technical or pre-sales questions or any difficulties, you can post a ticket with just a few clicks of the mouse without needing to sign out of your Control Panel. In the meantime, you can pick a category and our system will present you with a number of educative articles, which will give you additional information and which may help you fix any specific issue even before you actually post a ticket. We guarantee a ticket response time of no more than 1 hour, even if it is a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
In case you’ve opened a semi-dedicated server account with our company and you wish to get in touch with our help desk staff members, you’ll be able to open a trouble ticket straight from your Hepsia hosting Control Panel instead of going through an entirely different help desk support platform like you’ll need to do with the vast majority of web hosting providers out there. Our integrated trouble ticket system will permit you to submit a new ticket with no effort and to search through older tickets using an intelligent search filter. Additionally, you’ll be able to take a look at the applicable knowledge base articles that our system will offer you in accordance with the problem category that you pick for your new ticket. You can perform all these things without logging out of your Hepsia Control Panel at any time, which goes to say that in case you experience any obstacle or have a question, you can touch base with our technicians and resolve the problem at hand in no more than an hour using a single platform.