A ticketing system is the most common channel of communication that hosting providers offer to their customers. It’s most often part of the billing account and is the best way to fix a problem that takes a certain amount of time to investigate or that needs to be escalated to a server administrator. Thus, all replies added by either side will be kept in the very same place in the event that someone else wants to work on the problem in question and the info in the ticket will be accessible to all parties. The negative side of deploying a ticketing system with most web hosting platforms is that it is not part of the hosting Control Panel, so you will need to sign in and out of at least 2 accounts in order to accomplish a certain procedure or to get in touch with the hosting company’s customer support staff. In case you’d like to administer a couple of domain names and each one is hosted in a different account, you will need to use an even larger number of accounts at the same time. Furthermore, it may take a considerable amount of time for the hosting provider to respond to your ticket requests.

Integrated Ticketing System in Cloud Web Hosting

Our Linux cloud web hosting plans include an integrated ticketing system, which is an integral part of our in-house created Hepsia hosting Control Panel. In contrast to other comparable tools, Hepsia will enable you to manage everything associated with the hosting service itself in one and the same location – invoices, files, e-mails, support tickets, etc., eliminating the need to log in and out of different systems. In case you’ve got any technical or pre-sales questions or any difficulties, you can post a ticket with just a few clicks of the mouse without needing to sign out of your Control Panel. In the meantime, you can pick a category and our system will present you with a number of educative articles, which will give you additional information and which may help you fix any specific issue even before you actually post a ticket. We guarantee a ticket response time of no more than 1 hour, even if it is a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Servers

In case you’ve opened a semi-dedicated server account with our company and you wish to get in touch with our help desk staff members, you’ll be able to open a trouble ticket straight from your Hepsia hosting Control Panel instead of going through an entirely different help desk support platform like you’ll need to do with the vast majority of web hosting providers out there. Our integrated trouble ticket system will permit you to submit a new ticket with no effort and to search through older tickets using an intelligent search filter. Additionally, you’ll be able to take a look at the applicable knowledge base articles that our system will offer you in accordance with the problem category that you pick for your new ticket. You can perform all these things without logging out of your Hepsia Control Panel at any time, which goes to say that in case you experience any obstacle or have a question, you can touch base with our technicians and resolve the problem at hand in no more than an hour using a single platform.