When your hosting provider offers live chat support, you can speak to an agent live and learn helpful info or get an issue resolved in a timely manner. The main advantage of using chat instead of calling to talk to a live person is that you'll need just a computer with Internet access, which means that you won't pay any rates when you're in a different state or country. What's more, it will be simpler to copy and paste details such as domain names, usernames or error messages i.e. details that are sometimes hard to provide to the other party on the phone. The live chat is also a considerably quicker approach to contact your hosting supplier's support team in comparison to using a ticketing system. Last, but not least, when some issue requires a bit more time to be taken care of, you're able to do something different while you wait for assistance on the live chat, therefore you won't lose time - something that is not possible in case you're on the telephone.

Live Chat Support in Cloud Web Hosting

As we believe that various situations are easily resolved when you talk to a live person, we offer a live chat service for all our prospective and existing customers. Our chat is available every single day and our support representatives can assist you with a number of questions and troubles. In case you are not our customer yet, you'll be able to find out more about our cloud web hosting plans and the hosting platform in general to be certain that your websites will operate effectively on our servers. If you already have an account and you have some questions or you have any problems with any of our services, you'll be able to get in touch with us through our live chat and we can provide the required information or help you troubleshoot the problem. You'll need to open a support ticket for certain troubles which need longer time or the help of a system administrator, still for a variety of standard issues you can receive help right away.

Live Chat Support in Semi-dedicated Servers

When you use the live chat support service that we provide with all our semi-dedicated plans, you can get the the right answers for any questions you have or have various troubles taken care of rapidly. Our service is online every single day, therefore you'll be able to get in touch with a representative even on holidays and weekends. In the event that you're unsure which plan is better for your websites or if our state-of-the-art cloud hosting platform matches some system requirements, you can join the live chat before you purchase anything. In case you are a present customer, you will be able to obtain more details about account settings, billing issues as well as various common technical issues you may experience, for example in case you cannot set up an email account in a client on your personal computer. The live chat will save you considerable time no matter where you are or when you contact us.