Should you ever encounter a problem with your site and be incapable of coping with it, ask the respective hosting company’s help desk team to assist you to get the website back online. A fast solution would be the most favorable scenario, but many companies respond within 24 hours and even more, particularly if you are dealing with a reseller. Even if the problem can be swiftly resolved, your site may not function correctly or it may not be available whatsoever for a long stretch of time, so you may lose potential customers since it is quite unlikely that anyone would willingly go back to a website that is inoperative. Hence, you ought to make certain not only that you can touch base with your web hosting provider, but also that they can answer and help you in a well-timed manner. If a web app update doesn’t proceed as planned or if you delete something by mistake, for instance, the website must be fixed quickly so as to prevent extended inaccessibility.

One-Hour Response Guarantee in Cloud Web Hosting

With a cloud web hosting from our company, you can forget about waiting around for hours and hours on end, or even one whole day, to get a response to a trouble ticket or an e-mail. Irrespective of when you contact us, we’ll respond to you within maximum sixty minutes with any technical and pre-sales queries you may have. In reality, our actual reply time hardly ever surpasses twenty to thirty minutes. Since we’re available day and night, you’ll always get help in a timely manner and we are aware of how vital that is in the electronic world. Shortly after you contact us, we will reply to your queries. In case you run into any technical difficulty, we’ll solve it instead of you, or we will give you all the needed information in case there’s something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

Due to the fact that we are aware of exactly how crucial it is to get swift support, we guarantee that you will never need to wait for more than 1 hour to get an answer to any ticket that you open through your semi-dedicated server CP. Actually, you will rarely need to wait around for more than 20-30 minutes and this applies to any issue regardless of its nature – technical, billing or general. In addition, our client and tech support team is on duty 24 hours a day, 7 days a week, 365 days a year, which implies that even in case you post a ticket during holidays, you’ll invariably obtain an instant reply, which will contain the answer to an inquiry, the solution to an obstacle or the details needed to resolve an issue yourself – in case there is something that you have to do on your end. If you use our services, you won't ever have to waste a day waiting around for a response like you would with other web hosting companies.