Phone Support in Cloud Web Hosting
Because we have live phone support 14 hours daily, you are able to call us and talk to our customer support representatives to get more information about all of the Linux cloud web hosting plans that we offer and ensure that our servers meet the system requirements for your web sites prior to you buying anything. For your convenience, we have telephone numbers on three continents so you will be able to call the one closer to you - in the U.S.A., Great Britain or Australia. In case you are already a customer, you'll be able to call us about general and billing issues, and even about some tech matters. If the trouble is strictly technical or it requires more time to analyze, you should use our ticketing system, which will allow both you and our tech support crew to monitor the info supplied by each side.
Phone Support in Semi-dedicated Servers
The support services forall semi-dedicated server packages that we provide feature live phone support for 14 hours a day. If you're unsure which package is suitable for your sites, you'd like to learn more about the plan's specifications or you're looking for any other kind of info on our services, you have the option to call any of the local numbers that we have in the U.S.A., the UK and Australia and our customer support agents will assist you. If you currently have an account, you are able to contact us about general and sales matters, although we are usually able to assist with numerous tech issues as well. For entirely technical difficulties you will need to take advantage of our built-in ticketing system where the conversation between you and our technical support team will be in one place, which is the best option when your problem can take additional time to be dealt with or it has to be escalated to our sysadmins.