Technical Support Channels
A 60–Minute Response Time Guarantee
All your support requests will be replied to within maximum sixty minutes after the support ticket or e–mail was received. If your case calls for additional assistance from an admin, we’ll forward the ticket or the email to the person in charge, in a timely manner and we will leave a note to inform you that more time will be needed for discovering a solution. Furthermore if you order the Managed Services package, all of the services included there will be carried out whenever you decide.
A Premium Technical Support Service
- We will be available to you 24–7–365 to answer any inquiries that you may have connected to our Control Panel and any of the applications that we have preinstalled for you on the dedicated hosting server. In case you also require support handling server management procedures, you can make use of our Managed Services package, which includes data backup disk storage space, OS updates every week, server monitoring and rebooting procedures, plus installation and troubleshooting procedures.
An Intuitive Help Area
Our Control Panel is installed by default for every dedicated web hosting plan. Among its characteristics is a very useful integrated knowledgebase that will walk you step by step on all the actions that you can carry out. Most of the how–to articles in addition video versions that demonstrate all the operations that you can perform in a highly illustrative way. You will find the help articles and the video tutorials in the upper right corner of each Control Panel section.