Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • In the Control Panel you’ll find an exhaustive Help section featuring heaps of instructional articles and regularly asked questions. They are compiled by our support team of expert technicians. Just fill in your question and our intelligent software will provide you with the best possible answer.

  • Top quality support service

  • Instructional Video Clips

  • If you’d rather watch how an action is done or how an issue is solved, rather than just reading about it, then have a look at our compilation of step–by–step video tutorials. They cover different topics and will help you quickly find your way around our Control Panel.

  • Intuitive help center

  • A One–Hour Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24x7 customer support service and include a 60–minute ticket response guarantee. Our accomplished technical support engineers will be at your disposal day and night and will rectify any problem that you may run into within less than 60 minutes after the tech support ticket submission. In most cases, a response will be provided to you within twenty minutes.