Help and Support Channels

  • 1 hour ticket response time
  • A 60 minutes Ticket Reply Guarantee

  • Our tech support staff is on–line round the clock to attend to all of your current support needs. Every single ticket you submit to us shall be responded to within no more than 1 hour. If your problem requires some help from an administrator, we will send the ticket to the person in charge and will notify you that the problem is being taken care of.

  • Top quality support service
  • Expert Customer Assistance Service

  • We provide you with 24x7 client help and support by using a ultra–fast ticketing system incorporated into your Control Panel. You’re able to e mail us all the time about any of the packages that come pre–installed on the virtual server, including the desired OS, the server administration panel and our in–house designed Control Panel.

  • Intuitive help center
  • An Intuitive Help Section

  • Each part of the Control Panel that is offered with no charge with your VPS provides you with an included knowledge base. There’s a group of descriptive how–to content articles and a variety of step by step video courses that show all the important site administration tasks. You can get access to them by clicking on the Help or Video control keys in the upper right side of each Control Panel section.