A 99.9% Server Uptime
We have set up our cloud web hosting system using reliable hardware components and strongly tweaked software. Our admins have installed a modified version of Security–Enhanced Linux on our physical servers in order to ensure utmost safety and stability. We have added a number of DoS prevention devices together with powerful firewall programs to make sure our network is unassailable and secure.
All our Linux cloud web hosting plans packages feature a 99.9% server uptime guarantee. And irrespective of which datacenter you opt for, the uptime guarantee stays unchanged.
A 99.9% Network Uptime
Aside from our cloud hosting platform, we have also set up our very own internal network in each one of our datacenters. Everything is based on first–class hardware parts fabricated by Juniper. And on each and every router, we’ve configured a firewall with a complex algorithm in an attempt to sieve all suspicious requests.
As a result, in each of our data center facilities – in our US located datacenter, in our UK located datacenter, in our FI located datacenter, in our Eastern Europe located datacenter as well as in our AU located datacenter, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee is available with all hosting plans in every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. If you are not delighted by our services, or if you find them inadequate, or if you decide that you must have a Linux VPS servers instead of a cloud hosting package – you will get a reimbursement, no questions asked.
All domain name registrations are non–refundable, but you’ll keep full control of your domains even when you delete your account with us.
24/7 Technical Support
In the event that you run a hosting firm, your support engineers are of principal importance. This is the reason why we have cautiously picked a very experienced team of tech support engineers, each with many years of training behind his back. With their help, we offer 24x7 support with each of our web hosting packages.
And not just that, we offer a 1–hour response time guarantee. All help requests are answered within sixty minutes and our average support ticket response time is below twenty minutes!